6wresearch logo

Say goodbye to the hassles of calling customer service, Aino is here

December 03, 2016

Aino app bridges the gap between customer service departments and the end customer. It allows users to add a brand to their dashboard in order to post queries, book requests or register a complaint. And a customer care representative will call the user as per their convenience.

Since Divij Singhal is an old player of the entrepreneurship game, he found it easy to overcome the challenges today's young entrepreneurs face. In 2004, he started his first venture with ICCS, one of the leading BPO service providers in India. With strong determination and laser focus, Divij led ICCS to new levels of scalability and witnessed the success of the company through its 2,000 employees and a turnover of Rs 40 crore.

Being in the business of outsourcing services for more than a decade, Divij took stock of the major pain areas for customers during brand service calls. And an appetite to address the problem led to the conceptualisation of mobile-based helpdesk application Aino in November.

Delhi-based Aino is a unified voice-driven platform that bridges the gap between customer service departments and the end-consumer. Catering to both B2C and B2B customers, the platform accelerates the process of hassle-free queries, requests and complaints across various categories, including utilities, travel, and consumer electronics.

Basically, users can select a brand, then select an issue and place the call request to the customer service department. And anyone from that department of the brand will call the user to address the problem. Categories of brands are mentioned on the app for the convenience of the customers and each of them is given a unique subscriber ID.

The India unified communication market is predicted to reach over $1,500 million in 2018, according to a report by 6Wresearch. Voice-based unified communication has captured a major pie of the market revenues in the India unified communication market, which can be attributed to its affordability and ease of usage.

Media Source: Your Story

      Browse More Report

India Electric Drives Market (2017-2023)

Market Forecast by Types (AC Drives and DC Drives), By End-Users (Oil and Gas, Water & Waste Water Treatment, Chemicals & Petrochemicals, Power Generation, Mining, Food & Beverages and Others), By Applications (Fans, Pumps, Compressors, Conveyors and Extruders)...

Read More

India Telecom Tower Power Systems Market (2017-2023)

Market Forecast By Types (Reliable Grid (Diesel Genset, Batteries (Lead Acid and Lithium Ion) and Solar), Unreliable Grid (Diesel Genset, Batteries (Lead Acid and Lithium Ion) and Solar), Off Grid (Diesel Genset, Batteries (Lead Acid) and Solar)), By Regions...

Read More

India Servo Motors and Drives Market (2017-2023)

Market Forecast By Servo Motors and Drive Types (Servo Motors (AC Servo Motors, DC Brushless Motors, Brushed DC Motors and Linear Servo Motors), Servo Drives (AC Servo Drive and DC Servo Drive)), By Voltage Range (Low Voltage and Medium Voltage), By Communication Protocol (Fieldbus and Industrial Ethernet), By Brake Type...

Read More

Pakistan Air Conditioner Market (2017-2023)

Market Forecast By Type (Window AC, Spilt AC, Floor Standing, Cassette, Suspended, Packaged, Ceiling Concealed/ Ducted Split, Centralized, Chiller, VRF, AHU/FCU), By Applications (Residential, Commercial Buildings & Retail, Government & Transportation...

Read More

India Submersible Pumps Market (2017-2023)

Market Forecast By Types (Openwell Submersible Pumps and Borewell Submersible Pumps), By Applications (Agriculture, Residential & Commercial and Industrial), By Industry (Construction, Oil & Gas, Water & Sewage, Chemical, Power Utilities, Mining and Others), By Regions...

Read More

India Diesel Engine Market (2018-23)

Market Forecast By Types (≤30 Hp, 31-100 Hp, 101-160 Hp, 161-200 Hp, 200-5000 Hp and Above 5000 Hp), By Applications (Agricultural, Automotive, Power, Construction Equipment and Industrial), By Regions (Northern, Western, Eastern and Southern) and Competitive Landscape

Read More

GCC Digital Signage Market (2017-2023)

Market Forecast By Components (Display Screens, Content Players and Software), By Display Screen Types (Single Screen, Video Wall or Multi Screen and Digital Signage Kiosk), By Display Screen Technologies (LED, OLED and QLED), By Display Screen Size...

Read More

India Fire Safety Systems and Equipment Market (2017-2023)

Market Forecast By Type (Fire Fighting Systems & Equipment (Fire Extinguishers (Dry Chemical, CO2, Clean Agent, Foam Fire, Wet Chemical and Water), Fire Suppression Systems (Clean Agent (FM 200, Novec), Carbon Dioxide, Wet Chemical Fire and Dry Chemical)...

Read More


Our Key Clients
6wreserach client list