6wresearch logo

Say goodbye to the hassles of calling customer service, Aino is here

December 03, 2016

Aino app bridges the gap between customer service departments and the end customer. It allows users to add a brand to their dashboard in order to post queries, book requests or register a complaint. And a customer care representative will call the user as per their convenience.

Since Divij Singhal is an old player of the entrepreneurship game, he found it easy to overcome the challenges today's young entrepreneurs face. In 2004, he started his first venture with ICCS, one of the leading BPO service providers in India. With strong determination and laser focus, Divij led ICCS to new levels of scalability and witnessed the success of the company through its 2,000 employees and a turnover of Rs 40 crore.

Being in the business of outsourcing services for more than a decade, Divij took stock of the major pain areas for customers during brand service calls. And an appetite to address the problem led to the conceptualisation of mobile-based helpdesk application Aino in November.

Delhi-based Aino is a unified voice-driven platform that bridges the gap between customer service departments and the end-consumer. Catering to both B2C and B2B customers, the platform accelerates the process of hassle-free queries, requests and complaints across various categories, including utilities, travel, and consumer electronics.

Basically, users can select a brand, then select an issue and place the call request to the customer service department. And anyone from that department of the brand will call the user to address the problem. Categories of brands are mentioned on the app for the convenience of the customers and each of them is given a unique subscriber ID.

The India unified communication market is predicted to reach over $1,500 million in 2018, according to a report by 6Wresearch. Voice-based unified communication has captured a major pie of the market revenues in the India unified communication market, which can be attributed to its affordability and ease of usage.

Media Source: Your Story

      Browse More Report

India Power & Distribution Transformer Market (2017-2022)

Market Forecast by Types (Power Transformer and Distribution Transformer), Power Rating (Power Transformer (5.1 MVA – 50 MVA, 50.1 MVA – 160 MVA, 160.1 MVA – 350 MVA and Above 350 MVA) and Distribution Transformer (Up to 100 kVA, 100.1 – 315 kVA and 315.1 – 5 MVA)

Read More

India Output Management Software Market for SME Segment (2016-2022)

Market Forecast by Segments (On-Premise Output Management Software and Cloud Output Management Software), Regions (Northern, Southern, Eastern and Western) and Competitive Landscape)

Read More

Saudi Arabia Construction Equipment Market (2017-2022)

Market Forecast by Equipment Types (Mobile Crane, Earthmoving Equipment (Motor Grader, Excavator and Loaders), Material Handling Equipment (Telescopic Handlers and Forklifts), Aerial Work Platform (Articulated Boom Lifts, Telescopic Boom Lifts and Scissor Lifts)

Read More

India Package Substation Market (2017-2023)

Market Forecast by Types (11KV, 33KV, 66 KV and 132KV), Verticals (Residential, Industrial, Infrastructure & Transportation, Commercial and Power Utilities), Regions (Northern, Southern, Western and Eastern) and Competitive Landscape

Read More

India Air Purifier Market (2017-2023)

Market Forecast by Markets Covered by Segments (Car and Room), Types (Type I: HEPA + Carbon, Type II: HEPA + Carbon + Ionizer, Type III: HEPA + Carbon+ UV, Type IV: HEPA + Carbon + Electrostatic, Type V: HEPA + Carbon + Ionizer+ UV + Electrostatic

Read More

India Video Surveillance Storage Market, CY H1 2016

According to 6Wresearch, India VSS (DVR and NVR) market reached over 0.64 Million units in CY H1 2016. CP-Plus led the market with more than 35% share followed by Hikvision and Dahua.

Read More

India Digital Signage Market (2016-2022)

Market Forecast by Components (Display Screens, Content Players and Software), Display Screens (Single Screen, Video Walls/Multi-Screens and Kiosks), Display Screen Technologies (LCD, LED, OLED and QLED), Display Screen Size

Read More

India Digital Camera Market, CY H1 2016

According to 6Wresearch, India Digital Camera market shipments reached over 0.3 Million units in CY H1 2016. Compact Digital camera market registered a significant decline

Read More


Our Key Clients
6wreserach client list