Code: MTA3484 | Publication Date: Apr 2025 |
The Social Media Market attained tremendous growth in 2024 by reaching approximately USD 286.53 billion. In 2031, the market will reach approximately 600 billion and will register a CAGR of 12% during 2025-2031.
AI (Artificial Intelligence) is one of the most rapidly expanding technology in recent years, and its influence is permeating an increasing variety of sectors. Social media industry is a particular area where AI is starting to prove its value. With over 3.6 billion users worldwide, social media is becoming increasingly integrated into people's daily lives. This massive user group creates huge amounts of data that can be analyzed and utilized through AI algorithms.
One way AI is reinventing the social media market is through personalized content and curation, which is being adopted by platforms such as Facebook, Instagram, and Twitter. These platforms use AI algorithms to understand users' preferences, likes, and dislikes to ensure that the most relevant content is shown on their unique feed, making them feel engaged and find value in the platform, and spending more of their time there.
AI can also help to identify and remove fake accounts and spam, making the user experience much better, and protecting users from scams and cyberattacks is also used by social media platforms to enhance and improve customer service on their platforms. AI chatbots can respond to simple and repetitive queries, freeing human agents to help with the more complex queries.
AI is growing and has infiltrated nearly every aspect of the daily lives of people. From Netflix to social media platforms, consumers are inherently using AI-based experiences for social interactions, entertainment, or obtaining information. This brings us to the good, the bad, and the ugly concerning AI and our social media future. There is no denying the good aspect of AI in social media interactions and business communications as a practical means of engagement. As the technology grows in sophistication, more innovation from social media corporations can be seen that provides levels `of engagement that we have yet to see or experience.
Having access to new AI tools one may be engaging consumers, advertisers, and researchers about experiments that unfold within the social environment of social media is still in its infancy, which may lead to some ethical dilemmas. The bad aspect is noteworthy, AI may enhance social media interactions, which are likely covert to the consumer, however, it is an issue that we must address if one is going to work with AI to assist social and business communication. The bad could be that there are ethical implications with AI, including biased algorithms, privacy rights, and social responsibility as the marketers, communicators, researchers, and those accountable of the relationships unfolding digitally.