How big is the Speech Analytics Market | Insights, Forecast & Growth Analysis 2025

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Code: MTA9211

Publication Date: Sep 2025

What is the size of Speech Analytics Market?

According to 6Wresearch internal database and industry insights, the Global Speech Analytics Market was valued at USD 2.3 Billion in 2024 and is expected to reach USD 6.8 Billion by 2031, growing at a compound annual growth rate of 13.70% during the forecast period (2025-2031).

The main factors driving this growth are increasing adoption of AI-powered contact center solutions, rising demand for real-time customer insights, increased need to improve agent performance, and use cases expanding to sales, compliance, and customer experience management.

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Growth Factors for Speech Analytics Industry

Increasing adoption of AI and machine learning in contact centers.
Increasing demand for real-time customer insights and customer feedback analysis.
Expansion into marketing and sales optimization, leveraging analytics capabilities.
Growing focus on agent performance and operational efficiencies.
Technological innovation enabling both multi-language and sentiment analysis.

Speech Analytics Market Trends

The speech analytics market trends show increasing integration of artificial intelligence, machine learning, and natural language processing together to deliver actionable insight on customers. Organizations are leveraging these integrations to improve call quality, monitor compliance, and enhance overall customer experience. The trend of cloud-based speech analytics solutions is a growing market. The demand for advanced reporting dashboards that double up as knowledge management tools is growing. The speech analytics market is helping to drive agents' performance by utilizing multilingual with emotion detection and real-time monitoring capabilities.

Emerging Developments in the Speech Analytics Market

Speech analytics market developments center on the evolution of real-time speech-to-text capabilities, sentiment analysis, and predictive analytics. Newcomers are leveraging AI solutions to provide solutions that can process large amounts of customer interactions to help decision-makers. Moreover, speech analytics are integrating with a wider array of CRM systems and workforce management systems. Speech analytics developments also include enhanced automation, multi-channel support, and additional visualization components to provide a richer understanding of customer behavior and agent performance.